InStock Supplies (“InStock Supplies,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and share information when you visit https://instocksupplies.com, purchase products, create an account, request a quote, or contact our team.
By using our website, you acknowledge the data practices described in this policy.
1. Information We Collect
We may collect personal information when you interact with our website or services.
Information you provide directly may include:
- Name and contact information, including email address and telephone number.
- Company or organization name.
- Billing and shipping addresses.
- Order details, purchase history, and transaction information.
- Account information, including your username and encrypted password credentials.
- Information submitted through contact forms, quote requests, or customer service communications.
- Payment-related information required to process transactions.
Payments may be handled by third-party payment service providers. Depending on the payment method, these providers process sensitive payment information under their own privacy and security policies.
Information collected automatically may include:
- Internet Protocol (IP) address.
- Browser type, operating system, and device information.
- Pages visited and website navigation activity.
- Referral sources and interactions with website features.
- Cookies and similar technologies used to maintain website functionality and understand performance.
We do not intentionally request sensitive personal information, such as medical records, religious beliefs, or political affiliations, through our standard shopping and contact processes.
2. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Processing purchases, payments, and refunds.
- Fulfilling orders and coordinating deliveries.
- Creating and maintaining customer accounts.
- Responding to questions, quote requests, and customer service inquiries.
- Communicating important order, shipping, or account updates.
- Maintaining website functionality and security.
- Preventing fraudulent transactions and unauthorized activity.
- Analyzing website usage and improving our products and services.
- Maintaining business records and meeting legal obligations.
- Sending promotional communications when permitted by applicable law and your communication preferences.
We use personal information only for purposes reasonably related to providing and improving our services, or as otherwise permitted by applicable law.
3. Online Orders and Payment Processing
Our website uses WooCommerce to manage online shopping, customer accounts, and orders.
When you make a purchase, we collect the information necessary to process and fulfill your order. This may include your name, billing address, shipping address, email address, telephone number, purchased products, and transaction details.
Payment transactions may be processed through external payment providers. These providers may collect and process payment information to authorize transactions, prevent fraud, and comply with financial regulations.
We do not need access to your complete payment card number to manage most customer service and order fulfillment activities.
Payment providers maintain their own privacy policies, which govern their handling of payment information.
4. Cookies and Similar Technologies
Our website uses cookies and related technologies to support website functionality and improve the shopping experience.
These technologies may be used to:
- Remember products added to your shopping cart.
- Maintain login sessions and account preferences.
- Support checkout functionality.
- Help protect the websi